Co-Labs · Trades
For a garage, the phone answers for you.
Your words, your way of taking bookings, your menu and your reminders are set for a garage: sixteen trades are written, each with its own words, and yours comes first. Here is what you get, exactly as the product does it.
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Your name, and yours aloneYour clients see your name, your typeface, your colour; Co-Labs is named only in your legal pages, where the law requires it.
What you offer, at the price you setThe length and the price come from your catalogue; your client does not choose a person, and you reassign the appointment in your diary whenever you wish.
Only your genuinely free times are offeredOpening hours, breaks and existing appointments already taken out: nothing is booked twice.
She books on her own, day and nightHer confirmation carries a link to move or cancel — right up to the start of the appointment.
The booking flow follows the words of your trade. It is your words, your services and your rules that change — and the team, lengths and prices on this screen are those the product offers a new business in your trade.
Your trade has its own words, and the product uses them
In your back office, on your website and in what Liah says: the same words as yours.
The vocabulary of your trade is written for you from day one: it replaces the generic words in your screens, in your website’s menu and in Liah’s answers. If another word suits you better, we set it with you.
- intervention rather than “service”
- mécanicien·ne rather than “practitioner”
- rendez-vous atelier rather than “appointment”
- le garage rather than “the venue”
- pièces & accessoires rather than “shop”
- demande de devis rather than “request”
Your bookings follow the rules of your trade
Your client only answers the questions of your trade: what the booking flow asks her is written for you, no more and no less.
What she enters there is waiting for you in her appointment, ready to read: you do not ask her for it again.
This screen is your website’s, under your name alone; Co-Labs is named there only in your legal pages.
Your website only offers what is genuinely free, and every confirmation carries a link to move or cancel, right up to the appointed time — the details are on the website page.
- Your client books a slot for the length you give each “intervention”.
- Your client does not have to choose a person: an appointment booked online lands by itself where there is room, and you move it in your diary if you wish.
- She also gives: Véhicule (marque, modèle) (required)
- She also gives: Plaque d’immatriculation (if she wishes)
Your menu shows what you use, and nothing else
Your back office is set for a garage: the features you use are there, and nothing you do not need gets in the way — this setting comes from your trade, in the product itself, not merely in your menu.
In your menu
The diary, the client records, Liah and the day-before reminder are there, whatever your trade; for a garage, you also find: the quote requests, the “Ponts” screen of the back office, the vehicle fleet, the “Rappels” screen, your follow-up reminders at a set date.
Outside your menu
For a garage, your menu leaves out: the online shop, the loyalty programme, the group classes, the subscriptions, the follow-up files, on-site jobs — these are features your trade does not need.
Your reminders, set to your trade
Your reminders are already written for your trade, each with its moment and its channel. The day before each appointment, your client receives hers without you having to think about it, by email or by SMS depending on the channels connected to your business.
The follow-ups on your trade’s dates go to those who have agreed to be contacted again.
Of these 3 reminders, 2 are written for your trade and waiting to be switched on: “Prochain service à prévoir”, “Changement de pneus (saison)”. That is set up with us, not yet from your screen. The other one is switched on by default.
- Rappel du dépôt (veille)1 day before, by SMS
- Prochain service à prévoir14 days before, by email
- Changement de pneus (saison)7 days before, by email
What we will adjust with you
Your trade has its own ways. Here are the points we go through with you before your launch — said beforehand, not discovered afterwards.
Your “Vehicle fleet” screen is your client list read by vehicle, number plate and mileage, and each line opens the person’s record; the record per vehicle and the history per number plate are not there yet.
Not yet a public demonstration in every trade: the one that exists is a barber’s, Maison Corvel, to try right now — and your own preview, we set up during a call, in your business’s name (“le garage”, as the product calls it). The rest is written on the limits page.
These words are said in French, the language in which the product writes them today. On your website in Italian, German and English, it is the generic labels of each language that are shown.
The trade words, the reminder labels and the booking fields quoted on this page are reproduced exactly as the product writes them today, that is to say in French. Translating them here would suggest that the software says them in your language, which is not yet the case.
Want to see it under your business’s name?