Co-Labs · The back office
Each has her column, her hours and her access. The keys stay with you.
Each person’s hours, her time off, her services, her own durations: your diary knows them and offers not a minute more, on your website as on the phone. Each person opens what concerns her; the figures open from your manager upwards, and your team’s accounts are opened by you.
Her hours, written on her columnEach has her own; the diary offers nothing outside them.
Her client asked for her, Liah wrote it in her columnWhen your trade lets clients choose the person, the appointment lands in the right column.
What she has left can be read at a glanceSophie has two and a quarter hours free: her breaks and her appointments are already taken out.
Her afternoon stays hersLaura Marchetti finishes at noon: nothing is placed after that.
Block out an hour here, and nobody can take it any more. You keep only one diary: the one you see is the one your clients see.
The same cut takes 30 minutes with one, 45 with your apprentice
What the diary offers is what she can take on.
Every person in your business has her record, her column in the diary and her standard week: her days, her hours, her break. If need be, her own duration for each service, and the online calendar knows it before your client does.
- One standard week per personone time range and one break per day
- Nothing is offered outside her hours or during her break, neither on the website nor on the phone
- Her personal Google calendar shows in her column as “Personal calendar”: the title of the private appointment stays with her
Each sees what concerns her, you see everything
One rank per role, held at the source, not only on screen.
Six access ranks, five of them for your business — apprentice, team member, front desk, manager, and you — and a minimum rank on every reserved screen and every reserved action. What a rank is not meant to see is not greyed out: it never reaches her screen, not even by typing the address.
Your apprentice reads the diary — opened on her column — and her profile. Your team member adds the client records to that, to book an appointment without calling you. The figures open from the manager upwards; your team’s accounts and the exports for your accountant stay with you.
Your time off, your closures and your public holidays, in one place
“Time off & closures”: who is away, when, and why.
Time off is set by the day, an absence by the hour — training, cleaning, meeting, works — for one person or for the whole business. The public holidays offered are those of your canton, worked out from your postcode and confirmed by you. Once an absence is set, no more hours are offered on it: Laura finishes at midday, her afternoon stays hers.
- A closure of the whole business, up to two months in a single entry
- Your canton’s public holidays, ticked one by one
- The note on an absence is readable from the front desk rank upwards; the others see the band, not the note
- Each finds her hours and her time off under “My profile”
Your client asks for Sophie, and it is in Sophie’s column that it is written
Your trade says whether the client chooses her person; Liah follows the rule.
When your trade lets the client choose the person — hair salon, barber, beauty salon, massage, nail salon and most of the others — your website, the chat window and Liah on the phone offer “with Sophie”, check her hours and write the appointment into her column.
At a salon
Your client chooses her person, or says “no preference”: she sees the free hours of the whole team, and the appointment lands with whoever can carry out the service.
At a garage, for instance
The choice stays with your business: the appointment lands with the first free person who can do it; you move it with a drag if you prefer.
What you are guaranteed
- Your team’s accounts are created by you: the starting password is shown once and is changed at first sign-in
- An access cut off is cut off that instant, on every device where it was open, notifications included
- Five wrong passwords in a row close the door for a while, and the account holder is told by email
- What a rank is not meant to see never reaches her screen: not a figure, not the note on an absence
- A person who leaves keeps her history: her record is deactivated, her appointments remain
- An appointment moved from your diary keeps who did it, and when
What we will adjust with you
The price is quoted: it is set out on the Pricing page.
Co-Labs plans each person’s hours; clocking in, hours tallies and payroll stay with your current tools. One standard week per person only, with no week A / week B. Signing in rests on a password, with no second factor. What comes next, on a single page.
Want to see it under your business’s name?